Help & support

Frequently asked questions

What is Carousel Creator?

Carousel Creator turns any real-estate listing into a scroll-stopping Instagram and Facebook carousel — a cover, your key stats, a slide for each photo, and a contact card — plus a caption written in your voice. Most posts take under five minutes.

How do I sign in?

Sign-in is through Google. Use the Gmail address you subscribed with — that exact address is what unlocks your account.

Why do I have to use a Gmail address?

We sign you in through Google, so your account is tied to a Gmail address. Paying and signing in with the same Gmail is what gives you access.

How much does it cost?

One plan: $10 a month or $100 a year. It includes up to 10 carousels generated per day, one-click Zillow & Realtor import, and your brand colors on every slide.

How does the Zillow & Realtor import work?

A free browser extension adds a "Copy listing" button to Zillow and Realtor.com pages. One click grabs the listing details and photos and drops them straight into Carousel Creator — no copy-pasting, no saving images one by one.

Which browsers does the extension work in?

Chrome and Edge for now. You install it once from inside the app, with a short, click-by-click guide to walk you through it.

How do I cancel or manage my subscription?

Anytime, from the subscription portal. Enter your email and we'll send you a secure link to update your card or cancel. No emails to us, no phone calls.

Do the posts follow Fair Housing rules?

Captions are written to steer clear of Fair Housing pitfalls. You're still the professional, though — review every post before publishing, since you're responsible for compliance with Fair Housing laws and your local MLS rules.

None of your questions answered? Feel free to reach out to [email protected] for support.